Question 1

Do you offer free pick-up and drop-off?

Accepted Answer

Yes — pickup and drop-off are free anywhere within Tokyo's 23 wards. Extra charges may apply outside this area.

Question 2

Is hotel pick-up included?

Accepted Answer

Yes. We collect you directly from your hotel, residence, or station within Tokyo's 23 wards at no extra cost.

Question 3

What areas are included in Tokyo's 23 wards?

Accepted Answer

The 23 special wards include Shinjuku, Shibuya, Minato, Chiyoda, Chuo, Taito, Sumida, Koto and 15 others — covering all of central Tokyo.

Question 4

Are your tours private?

Accepted Answer

Every Gaijin Ride tour is 100% private. It will be just your group, your driver, and the vehicle you choose.

Question 5

Can I customize my tour?

Accepted Answer

Yes. Every tour can be customized — change the route, swap stops, extend hours, or design something entirely new.

Question 6

Do you offer airport pick-up and drop-off?

Accepted Answer

Yes. Haneda transfers are 35,000 JPY one way, Narita transfers are 45,000 JPY one way.

Question 7

What happens if we exceed the tour time?

Accepted Answer

An extra time charge of 5,000 JPY per hour applies if the tour exceeds its scheduled duration.

Question 8

What languages are available during the tour?

Accepted Answer

Tour support is available in English and Japanese only. Our website offers more languages for reading information.

Question 9

Will the driver speak my language?

Accepted Answer

Your driver will be a Japanese-speaking or English-speaking professional. Please indicate your preference when booking.

Question 10

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, and Wise.

Question 11

Can I pay by credit card?

Accepted Answer

Yes — Visa, Mastercard, and American Express are all accepted.

Question 12

Can I book in advance?

Accepted Answer

Yes, we strongly recommend booking in advance, especially during cherry blossom and autumn seasons.

Question 13

Which tour is best for first-time visitors to Japan?

Accepted Answer

The Tokyo One Day Tour and the Mt Fuji One Day Tour are our most popular for first-time visitors.

Question 14

What is included in the transportation service?

Accepted Answer

Private vehicle, professional driver, fuel, parking, highway tolls, and free pickup/drop-off within Tokyo's 23 wards.

Everything you might be wondering